At Santra, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our contact center platform.
Information You Provide
- Account Information: Name, email address, company name, phone number when you register or contact us.
- Payment Information: Billing address and payment details processed securely through our payment providers.
- Communication Data: Call recordings, ticket contents, and messages processed through our platform.
Automatically Collected Information
- Usage Data: Features used, actions taken, timestamps, and session duration.
- Device Information: Browser type, operating system, IP address, and device identifiers.
- Log Data: Server logs including access times, pages viewed, and referring URLs.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent transactions and abuse
3. Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Retention periods vary by plan:
- Helpdesk: 30 days
- Starter: 90 days
- Growth: 1 year
- Business & Enterprise: 2 years
You may request deletion of your data at any time.
5. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Rectify inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Data portability
- Withdraw consent at any time
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@santra.cc
Address: Santra, Warsaw, Poland