Complete Contact Center Platform

One platform.
Every channel.
Total control.

Santra unifies VoIP softphone, CRM, ticketing, outbound campaigns, voice messages, IVR, queues, and ring groups into a single powerful platform.

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99.9%
Uptime SLA
45%
Faster resolution
2M+
Calls handled
Santra Platform
Resolution Rate
94.2%
Avg Response
18min
Active Agents
24
Platform Modules

Everything you need in one integrated system

Six powerful modules working together seamlessly. No integrations to maintain, no data silos, no headaches.

VoIP Softphone

Built-in browser softphone with call history, contact lookup, and real-time status updates. No hardware required.

  • Inbound & outbound calls
  • Call history & recordings
  • Contact screen pop
  • Transfer & hold

Ticket System

Unified inbox for all email communications. Manage mailboxes, assign agents, track SLAs, and automate workflows.

  • Multiple mailboxes
  • Status & priority tracking
  • Agent assignment
  • Spam filtering

CRM

Complete customer management with contacts, companies, deals, products, and full interaction history in one place.

  • Contacts & companies
  • Deals & sales pipeline
  • Products catalog
  • Activity timeline

Outbound Campaigns

Run VoIP dialing campaigns with predictive, progressive, preview, or manual modes. Full agent and script management.

  • 4 dialing modes
  • Contact list upload
  • Agent scripting
  • Real-time statistics

Voice Messages

Automated voice message campaigns. Upload recordings, schedule delivery, and track listen rates.

  • Audio file upload
  • Scheduled delivery
  • Delivery reports
  • Listen rate tracking

Inbound Routing

Configure ring groups, IVR menus, and call queues. Route calls based on DIDs, time conditions, and agent availability.

  • Ring groups & queues
  • IVR menus
  • DID management
  • Custom audio prompts

Calendar

Schedule meetings, set reminders, and manage agent availability. Integrated with contacts and deals for seamless planning.

  • Event scheduling
  • Agent availability
  • Meeting reminders
  • CRM integration

Tasks

Create, assign, and track tasks across your team. Link tasks to contacts, deals, or tickets for complete workflow management.

  • Task assignment
  • Due dates & priorities
  • Progress tracking
  • Linked to CRM records
8+
Integrated modules
50ms
Avg. latency
24/7
Support available
Scalability
VoIP Softphone

Call directly from your browser

Built-in softphone with full dialpad, call history, and automatic contact lookup. Make and receive calls without any additional hardware or software.

  • Incoming call popup with contact identification
  • Call history with status (answered, missed, failed)
  • One-click dialing from contacts and CRM
  • Call timer and real-time status updates
+48 512 345 678
Jan Kowalski
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Outbound Campaigns

Automate your outreach at scale

Run VoIP dialing campaigns with four different modes. Upload contact lists, assign agents, and track performance in real-time.

  • Predictive, progressive, preview & manual dialing
  • Agent assignment and script management
  • Contact list import with CSV upload
  • Live statistics: connected, failed, callbacks
Campaign Dashboard
CRM

Complete customer context, instantly

Every interaction automatically linked to customer records. Contacts, companies, deals, products, and full activity history — all in one place.

  • Contact and company management
  • Deals, leads, and sales pipeline
  • Products catalog with pricing
  • Complete activity timeline: calls, tickets, notes
Customer Profile
Custom Development

Need a feature? We'll build it.

We don't just sell software — we build partnerships. Tell us what you need.

Limited Time

First month free setup

We'll spend the first month customizing Santra to fit your workflow perfectly — at no extra cost. Migration, configuration, training included.

Get Started

Free Feature Requests

Need a specific feature? We'll build it for you — no charge. If it makes the platform better, everyone wins.

7-30 Day Delivery

Most features delivered in 7-14 days. We're proud to be on the faster end of that range.

Custom Redesigns

Need a complete UI overhaul? Paid service available — or free if it benefits everyone.

Feature Rewards Program

Suggest a feature that becomes a hit? Get free license months as a thank you.

How it works

1
Submit Request

Describe what you need via email or chat

2
Review & Estimate

We assess feasibility within 24-48h

3
Development

Feature built in 7-30 days

4
Deploy

Seamless rollout to your instance

Pricing

Choose the plan that fits your needs

Start with just the helpdesk, or get the full contact center platform.

Helpdesk

Ticket system only

€ 20 / month
Up to 100 users
Get Started
Starter

Full platform for small teams

€ 59 / month
Up to 10 agents
Get Started
Most Popular
Growth

For growing contact centers

€ 119 / month
Up to 25 agents
Start Free Trial
Business

Advanced features & priority

€ 199 / month
Up to 50 agents
Get Started
Enterprise

Unlimited + dedicated support

Custom
Unlimited agents & storage
Contact Sales
Features Helpdesk Starter Growth Business Enterprise
Modules
Ticket System
VoIP Softphone
CRM
Outbound Campaigns
Voice Messages
Inbound Routing
Calendar
Tasks
Limits
Users / Agents 100 users 10 agents 25 agents 50 agents Custom
Mailboxes 3 5 10 Unlimited Unlimited
Concurrent Calls — 20 60 150 Custom
Storage 20 GB 50 GB 100 GB 200 GB Custom
Support & Extras
Email Support
Custom Integrations
Priority Support
Advanced Analytics
Dedicated Account Manager
SLA Guarantee
On-Premise Deployment

Ready to transform your
contact center?

Get a personalized demo and see how Santra can work for your team.

Request Demo Talk to Sales